Following a refresh for the latest MacBook Air and MacBook Pro models today, Apple has informed repair staff that the two new MacBook models are eligible for its Keyboard Service program offering free repairs on keyboards in certain MacBook, MacBook Air, and MacBook Pro models. The two new models added today include the MacBook Air (Retina, 13-inch, 2019) and the MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports), according to a memo to staff obtained by 9to5Mac.
Originally launched to address issues some customers experienced with the refreshed 'butterfly' keyboards introduced in models as far back as 2015, Apple continues expanding the program to include additional models that use the troubled design. Apple describes the issues as letters or characters repeating unexpectedly or not appearing, or keys feeling 'sticky' or unresponsive. Users experiencing problems can get free repairs at Apple Stores or authorized repair centers including replacement of one or more keys or the entire keyboard.
Apple notably said it updated the butterfly keyboard with its latest MacBook Pro refresh back in May to presumably address some of the problems, but those models as well as the newly announced models continue to be eligible for the program. Recent reports indicated the company could introduce an entirely redesigned 'scissor switch' keyboard in future models to further address complaints.
The late 2019 16' MBP introduced the new improved scissor design and now the macbook Air most recently—this replaces 3 generations of the troubled butterfly keyboard (2016-2019.). We pulled out our 2018 MacBook Air which has the original third generation keyboard design — complete with silicone barrier — as the 2018 MacBook Pros and typed the same phrase on each to see. This also includes MacBook Air keyboards. The keyboard changes are almost certainly the biggest news around these new 2019 MacBooks, since keyboards are an essential part of, well, using a.
Earlier today Apple officially stopped selling its 12-inch MacBook and previous generation MacBook Air models as the company silently introduced refreshes for the current Retina MacBook Air and MacBook Pros. In addition, Apple significantly lowered pricing on Mac SSD upgrades and added a 1TB option for the MacBook Air.
Along with informing retail stores and repair staff, Apple today also added the two new models to its list of devices eligible for the Keyboard Service Program on its website.
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This is the ultimate guide for working with MacBook keyboards, including accessing special functions, characters, accents, and using keyboard shortcuts in Mac OS system. Best macbook for audio engineering. Click on the list below to jump to an appropriate section.
MacBook Keyboard Diagram / Map
MacBook keyboard has few distinctive sections: Function keys (in light blue), which provides access to various functions in MacBook itself or Mac OS system. By combining them with the FN key, you'll get access to F1 - F12 keys, which can be associated with particular application features (useful in Photoshop for example).
The second section is the modifier keys (in light yellow). Shift allows to type uppercase letters and other additional characters. Command and Alt/Option are used in keyboard shortcuts, as well as the Control key, which is used almost exclusively by Mac OS X and Apple programs.
Return and left Shift has two variants, one used in the US and Eastern Asia (horizontal Return and long Shift), and second, used in Europe, Middle East and Africa (vertical Return and short left Shift). On the diagram, this is shown by dashed lines. Of course, MacBook keyboards have lots of localizations, the most common - US English - is shown above. If you're unsure about the localization you have, go and check it with this guide.
MacBook Air 11' has slightly different keyboard, with smaller top and bottom row keys to accommodate smaller laptop size. Newest MacBooks Pro with TouchBar don't have upper F keys row, instead, they have a touchscreen which changes displayed options based on context.
MacBook Keyboard Symbols Chart
Symbol | Meaning | Notes |
Screen brightness down | ||
Screen brightness up | ||
Launches Mission Control | Icon available on MacBooks Unibody | |
Launches Mission Control | Icon available on MacBooks pre-unibody | |
Launches Dashboard | Icon available on MacBooks Unibody | |
Launches Dashboard | Icon available on MacBooks pre-unibody | |
Keyboard backlight down | ||
Keyboard backlight up | ||
Rewind | ||
Play / Pause | ||
Fast Forward | ||
Sound: mute | ||
Sound: volume down | ||
Sound: volume up | ||
Eject | Available on MacBooks with CD/DVD drive | |
Power | Available on MacBooks without CD/DVD drive | |
Command | On MacBooks 1st generation this is replaced by Apple logo | |
Alt / Option | Available on European/ISO keyboard layouts | |
Tab | Available on European/ISO keyboard layouts | |
Backspace | Available on European/ISO keyboard layouts | |
Shift | Available on European/ISO keyboard layouts | |
Caps Lock | Available on European/ISO keyboard layouts | |
Return | Available on European/ISO keyboard layouts | |
Enter | Available on European/ISO keyboard layouts, accessed with FN key | |
Delete | Not on MacBooks, but worth knowing | |
Clear | Not on MacBooks, but worth knowing | |
Home | Not on MacBooks, but worth knowing. Can be substituted by CMD + up arrow shortcut. | |
End | Not on MacBooks, but worth knowing. Can be substituted by CMD + down arrow shortcut. | |
Page Up | Not on MacBooks, but worth knowing | |
Page Down | Not on MacBooks, but worth knowing | |
Arrows | Used to move things or pointer |
MacBook Keyboard Special Characters and Accents Map
If you want to type special characters or accents, change your keyboard language to US International PC (thanks, Steve!) and use the map below to get them. You can also check out our solution to the two languages on one keyboard problem.
Where is the Print Screen Button?
Unlike PC keyboard, there is no Print Screen key on MacBook keyboard. This functionality is accessed by keyboard shortcuts and - on Mac - you have greater flexibility:
- Command + Shift + 3 - captures entire screen;
- Command + Shift + 4 - captures selected region. Your cursor turns to crosshair and by clicking and dragging you can specify which area you want to capture;
- Command + Shift + 4 + Space - captures selected window. First press the shortcut from above, then - when you have crosshair - hit Space. The cursor will turn to the camera and the active window will have a blue overlay. Click on it to get it captured.
In some apps, like Photoshop, you need to add Control into the mix, to paste the screenshot into the app.
MacBook Keyboard Tricks
There's a lot you can do in Mac OS by using the keyboard only. Here's a list of highly useful and not-so-useful keyboard shortcuts:
Shortcut | Action |
Command + W | Quickly closes the active window in Safari or any other browser. Works also with many applications, like Pages, Numbers, Photoshop. Great way to quickly close something when your boss is coming around :) |
Command + H | Hides the active application. Useful for hiding something quickly ;) |
Option + Shift + F11/F12 | Makes tiny changes in volume level instead of standard jumps. |
Control + Option + Command + 8 | Reverses colors on the screen. |
1, 2, 3, 4, 5, 6, 7, 8, 9 | When watching YouTube video, this will advance you to 10%, 20%, 30%.. of movie completion. |
Option + Delete | Deletes whole word in text editors |
Control + Command + V | Pastes copied text without formatting. Useful when copying something from Pages and pasting into eg. Wordpress :) |
Control + Command + Option + Eject/Shutdown | Shuts down the MacBook without the need to provide username and password. |
Command + Shift + A | Opens the Applications folder in Finder. |
Command + Shift + U | Opens the Utilities folder in Finder. |
Command + Shift + D | Opens the Desktop folder in Finder. |
Command + Shift + I | When in Safari, this shortcut copies the URL, opens Mail app and creates a new email with the copied URL pasted as a link in a message. |
Command + Option + M | Minimizes all open windows, showing Desktop. |
Command + Option + Shift + Esc | Hold for 3 seconds to force quit any app. |
Command + Tab | Cycle through opened apps from left to right. |
Command + Shift + Tab | Cycle through opened apps from right to left. |
Command + ` | Cycles through active app windows. |
Command + Q | Quit active app. |
Command + T | Opens a new tab in Finder. Opens a new tab in a web browser. |
Command + N | Creates new Finder window. |
Command + Shift + N | Creates new folder in Finder. |
Command + Space | Launches Spotlight. |
Command + Option + Space | Switches to next keyboard language (if you have more than one). |
Command + Control + Space | In some websites and apps this will give you the emoji keyboard. |
Command + Delete | Sends selected files/folders to trash. |
Fn + Delete | Deletes text from left to right. |
F10 + Shutdown | Hold while launching MacBook to get a silent start. |
Command + up arrow/down arrow | Jump to the beginning or end of a page. This is equivalent to PC's Home and End keys. |
Command + up arrow + L | Highlights the address bar in a web browser. |
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